Written Proof for Unauthorized Child Purchase Denial Refund

If your child made a purchase in Roblox without your permission, and you’re trying to get a refund, you’ll likely need to provide a written proof statement for unauthorized child purchase denial. This isn’t just paperwork it’s your chance to clearly explain what happened in a way that helps customer support understand your situation. Without it, your request might be ignored or denied.

What exactly is a written proof statement for this situation?

It’s a short, honest note from a parent or guardian explaining that a child used their device or account to make purchases they didn’t approve. It should include basic facts: who made the purchase, when it happened, why it wasn’t authorized, and what steps you’ve taken since (like talking to your child or adding parental controls). Think of it as telling a story not to convince, but to inform.

When do you actually need to write one?

You’ll usually be asked for this if:

Roblox denies your first refund request because they think the purchase was intentional
You’re escalating your case to a senior agent after an initial “no”
You plan to dispute the charge with your bank or payment provider later

Even if they don’t ask for it upfront, including one can speed things up. A clear statement reduces back-and-forth and shows you’re serious about resolving the issue.

What should you include? (And what to leave out)

Keep it simple. Here’s what matters:

Your name and contact info
The date(s) of the unauthorized purchase(s)
A brief explanation that your child accessed the account or device without permission
Any steps you’ve taken to prevent it from happening again (like setting up PINs or spending limits)

Avoid emotional language, blame-shifting, or long rants. Saying “my kid is addicted” or “your game is designed to trick children” won’t help. Stick to facts. Support teams respond better to calm, specific explanations.

Common mistakes that get these statements rejected

Being too vague. “Someone used my account” doesn’t cut it. Say it was your 8-year-old during homework time.
Not mentioning prevention. If you haven’t added any safeguards since, say you will or do it before submitting.
Submitting it too late. Don’t wait weeks. The sooner you send it after the purchase, the more credible it is.
Copying someone else’s template word-for-word. Make it personal. Generic statements feel robotic and get less attention.

Where to send it and what happens next

Usually, you’ll attach this statement when replying to a support ticket or during an appeal. If your first attempt didn’t work, you might need to try a different channel some users have better luck reaching out through verified paths to senior agents after being stuck in automated loops.

If Roblox still says no, your next step might be disputing the charge directly with your bank or card issuer. That process has its own rules, which we break down in our guide on the external payment dispute route.

Can you really get a refund this way?

Sometimes, yes. Roblox doesn’t guarantee refunds for unauthorized child purchases, but they do review them case by case. Your odds go up if:

The purchase happened recently (within 14 days)
You’ve never requested a refund before
Your statement is clear, polite, and includes prevention steps

If you’ve already been denied, don’t give up. You can often re-open your case with new information or escalate it. We’ve got tips for writing a stronger follow-up in our piece on how to draft a formal appeal message after a ticket gets shut down.